Shipping & Returns

UK Buyers

We aim to ship all in stock items within 1 working day using 1st Class Royal Mail. If there is any delay on your order being shipped we will notify you by email. Most orders are received within one working day of the product being sent, however, please allow up to 5 working days to receive your product. All products sent via post are insured up to and including the value of £28 only. Products are only considered "lost" if they have not been received within 15 working days of dispatch.

EU Mainland Buyers

We aim to ship all in stock items within 1 working day using Royal Mail Air Mail. If there is any delay on your order being shipped we will notify you by email. Most orders are received within four working days of the product being sent, however, please allow up to 3 weeks to receive your product. All products sent via air mail are insured up to and including the value of £28 only. Products are only considered "lost" if they have not been received within 4 weeks of dispatch.

Delivery to BFPO Addresses

We do deliver to BFPO addresses provided the order weighs less than 2kg. The delivery fees are the same as to a UK address. To arrange delivery to a BFPO address, simply select your items and go through to checkout in the normal way. Please enter the BFPO address in the following specific format:

• First Name: Service Number
• Last Name: Rank and Name
• Address Line 1: Company
• Address Line 2: Leave blank
• Town/City: Regiment
• County: Select the 'blank' at the top of the drop-down list.
• Post Code: BFPO Number
• Country: Select 'United Kingdom'
• Telephone: We ask for a phone number in case there is a problem with delivery. If you don't want to enter one, please type 'N/A' in the box.

Returns

You may withdraw from the sale within two (2) weeks without any justification, as long as you send your cancellation in writing (letter or e-mail) or if you return the goods to us. If you are a professional buyer or freelancer the current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification or the goods are sent back within the timeframe mentioned above. Please send your goods to:

Grin & Craft It Ltd
48 The Tideway
Rochester
Kent
ME1 2NJ

The buyer is responsible for all shippings costs related to the return of the goods.

Please note our current company Terms and Conditions, as well as any other relevant customer information.